Hondata

This issue has finally been fixed in the following environments

FlashPro 4.2.5
HONDATA App 1.6.3

We hope this problem will not recur in the future.

Thank you very much for your support.

Hi.

We have been experiencing an issue where the HONDATA APP freezes immediately after connecting to FlashPro in the following environment.
This was not the case with FlashProManager 4.2.2.

Could you please investigate this matter?

Country: Japan
iOS version: 17.3.1
HONDATA app version: 1.6.3 ...

What is the status of the investigation of this issue?
Much time has passed since we inquired.
This is a paid application and I would like to see a proper response.

Please check with us as we are really troubled.

It seems that the iOS app has undergone several updates, but this issue has not yet been resolved. If the connection is lost, you need to unplug and plug in the OBD connector. In addition, you can restore it by toggling the Bluetooth checkbox for FlashPro within FlashPro Manager.

I thought that if ...

I have sent two pieces of feedback.

#1.
After getting into my car, with the ignition on, but not the engine running.
Flashpro,iPhone5s connected and sending feedback.
I think I am in the car with no problems.

#2.
After 5 minutes of driving, the values displayed on the iPhone stopped updating, so I ...

Thanks.

Do I need to "send feedback" when an event is occurring?
Or is it ok to "send feedback" when Flashpro and iPhone have a good Bluetooth connection?

Thanks for the reply.
The serial number is as follows

#221789

# Various versions
FlashPro manager : 4.0.3.0
iOS : 16.2 (iphone12mini) & 12.5.6 (iPhone5s) *The problem occurs on both devices.
iOS application : 1.4.1

# Incident
After connecting FlashPro and iPhone, I can use it for about 10 minutes without any problem.
However, suddenly the sensor value is not ...