FlashPro datalog down load fail

[scofield]

Hi Hondata,
I found an issue where downloading or saving a datalog fails whenever the recording duration is too long (file size exceeds ~2MB / 2,000,000 bytes).

Is there any workaround or solution to improve or resolve this?

2026-09-23 161453.gif

after press save as or down

2026-09-23 161550.gif

[Spunkster]

What was the length of the recording?

[scofield]

What was the length of the recording?

maybe 10min ~ 20min

[Spunkster]

From Help, About, what is the version of software you are using?

[scofield]

From Help, About, what is the version of software you are using?

Software version: 4.7.7
However, this issue has already been occurring in earlier versions.

[scofield]

From Help, About, what is the version of software you are using?

Software version: 4.7.7
However, this issue has already been occurring in earlier versions.

I tried recording datalogs multiple times, and whenever a log exceeds 2 to 3 minutes, the issue occurs—making it impossible to download or save the file.

However, when I tested using a different FlashPro unit, I didn't encounter this issue at all, even when recording for over 10 minutes.

Before download or save as

2026-09-29 174512.gif

after downloading and saving the log, but now the FlashPro has completely crashed

2026-09-29 174707.gif

[Spunkster]

With everything plugged in and the ignition in the on position, go to the Help menu and click on “send feedback”. Include a detailed description of the issue.

[scofield]

With everything plugged in and the ignition in the on position, go to the Help menu and click on “send feedback”. Include a detailed description of the issue.

Already send feedback to Hondata support .