FlashPro License Corruption After Firmware Update

[typer86]

Hi,

FP SN: 21152
Connected VIN: SHHFN2***5017

The customer has already contacted you multiple times through the feedback system regarding this issue but has not received a resolution yet.

The FlashPro was functioning normally before the firmware update. After updating, the device now reports:

FlashPro Vendor: Unknown
Dealer FlashPro: Yes
Corrupted VIN data in the license section
Serial number displayed with a "?-" prefix

At the same time:
EEPROM Memory Test: OK
Flash Memory Test: OK
Firmware Checksum: OK
ECU communication is working correctly

This strongly suggests that the firmware update corrupted the internal license information while the hardware itself remains functional.

So the big question is how to proceed to fix this type of issue? I have no idea.
- Could you please review this case and advise on a recovery procedure or RMA process?
- Replacing the device would be difficult to justify when the issue appeared immediately after an official firmware update.

Additionally, can you clarify why new user registrations on the Hondata forum will not be activated?
=> Shady0286 = New User which reported the issue...

The car need further tune updates from me - I hope this issue will be fixed soon.

For pics please check the main thread:
viewtopic.php?t=31334&start=15

Thanks for help.

[Hondata]

We are in contact with that customer. The device was not used for some time so the firmware will be updated when a new version of FlashProManager is used, but it does not mean that the firmware update was the cause of the problem.

[Spunkster]

We have replied via email, but the emails are bouncing back.

[typer86]

The correct email is: Gaivoronski_dimitri@*****

or please enable the user here in the forum please 👍

Best regards

Jerome

[typer86]

Can I drop you a private PM for full email? Dimitri informed me that he droppt another email to the support@hondata.com

Please use the corrected one.

[Spunkster]

We have replied to the emails sent and they bounce back so there is an issue on your end with your email.